Frequently asked questions
The short answers to what clients ask us most. If yours isn't here, reach us at tcpsupport@mnigs.ng.
What's the difference between the Basic, Standard, and Premium plans?
The tiers differ in visit frequency, emergency response time, and how detailed your reports are — Premium gets the fastest response and the most thorough reporting. Your account manager can walk you through which tier fits your site, and the exact terms for your plan are set out in your signed contract.
How do I raise an emergency?
Log in to the client portal and use the "Raise an emergency" button on your home page — it takes seconds, and if you only have one site it's already selected for you. The moment you submit it, the response clock starts and our Dispatch team is alerted. You'll get a confirmation, and updates through whichever channel (email, SMS, or WhatsApp) you've chosen in your notification preferences.
What happens if the response time isn't met?
We track every emergency against your contract's response window and escalate internally if it's at risk of being missed, so it's rarely a surprise on our end either. If a response window is missed, we'll tell you honestly and your Account Manager will call you. Clients can see exactly what happens next on the "Your protections" page in their portal, and the full terms are in your signed contract.
How do I pay my invoice?
Open Invoices in your portal and press "Pay now" to pay securely by card, bank transfer or USSD through Paystack; the invoice is marked paid as soon as Paystack confirms. You can also pay by direct bank transfer, using the invoice number as your reference.
What if I haven't paid by the due date?
We'll send you a friendly reminder first, then a firmer one if it's still outstanding — we always try to reach you before anything else happens. You can see your invoice status any time in the portal under "Invoices."
How do I see my visit history and reports?
The "Visits & reports" page in your portal lists every scheduled and completed visit. Completed visits show a plain-English summary of what was done, and where a full PDF report has been generated, you can download it from there too.
What happens when my contract is up for renewal?
We send renewal notices well ahead of your end date — 30, 14, and 7 days out — so there's never a last-minute scramble. Your account manager can talk through renewal terms whenever you're ready.
Is my data safe with MNIGS?
Yes — passwords are never stored in plain text, the portal runs over HTTPS, and staff only see the clients and sites relevant to their role. Full details are in our Privacy Policy.
Who do I contact for support?
Your account manager is usually the fastest route for day-to-day questions. For anything else, reach us at tcpsupport@mnigs.ng or +234 702 549 5897 (also WhatsApp).
See also our Terms of Use and Privacy Policy.